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Urgent Medical Matters

Please do not use MyChart to send any messages requiring urgent attention. For urgent medical matters, contact your provider's office. For a life threatening emergency, please call 911 for immediate assistance.

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OCHIN MYCHART TERMS AND CONDITIONS OF USE

Your health care provider (“Provider”) is pleased to offer you information via a web-based version of its electronic health records through a system called OCHIN MyChart. These Term and Conditions describe important aspects of the system and govern your use of OCHIN MyChart. Please read these Terms and Conditions carefully.

BY CLICKING “ACCEPT” BELOW, OR BY USING OCHIN MYCHART, YOU SIGNIFY YOUR AGREEMENT TO THESE TERMS AND CONDITIONS.

Response to Electronic Communication – Your Provider will use best efforts to provide a timely response to electronic inquiries (emails and other electronic communication). In some cases, the clinic staff who needs to respond to an electronic inquiry or other communication may not be immediately available. You should allow at least three (3) business days for a response. Accordingly, communications related to emergency situations requiring immediate attention should not be submitted electronically.

Your Provider is only able to respond to electronic communications based on the information provided by you, the patient. If there is insufficient information provided, your Provider will be unable to provide accurate and reliable services.

Website Links - OCHIN MyChart may offer links to related medical websites not managed by OCHIN MyChart or your Provider. These website link(s) are for your informational purposes only. Your Provider and OCHIN MyChart do not endorse and has not verified the accuracy of the information in/on these websites, and you should not rely on any of the information found on the websites for purposes of treatment or diagnosis.

E-mail Privacy - As a user of OCHIN MyChart, you should be aware that you will be notified via e-mail when there is new medical information to be viewed on OCHIN MyChart. This means that any person with access to your email will be able to see this notification. This could include your family members, employer or anyone else who can access your e-mail account. Although no private medical information will be sent, the notification that new medical information is available by accessing OCHIN MyChart may be information that you would not want others to know. Thus, you should take this into account when providing an e-mail address or using OCHIN MyChart.

If you send an e-mail communication, it may be shared with your Provider’s clinical staff who assist in providing your medical care. Your confidential medical information on OCHIN MyChart will be accessible only to appropriate staff.

Security and Confidentiality - Your Provider affords the same degree of confidentiality to medical information stored on OCHIN MyChart as is given to medical information stored by your Provider in any other medium. Your Provider is committed to protecting the confidentiality of your medical information. Provider staff access and ability to enter or view information is limited based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. The OCHIN MyChart system identifies the records released and note the time and date of access each time you access OCHIN MyChart. The OCHIN MyChart system includes mechanisms to make information received from our online visitors secure against unauthorized access and use.

For other than general information view, OCHIN MyChart must be accessed with a Secure Sockets Layer (SSL) compatible browser or terminal (Netscape or Internet Explorer versions 5.0 or greater). SSL web server uses authentication and offers the highest level of encryption technology commercially available (128-bit RC4). OCHIN MyChart incorporates encryption technologies that may be restricted under U.S. export control rules, if utilized outside of the U.S. Territories.

You can tell when you are secure by looking at the location (URL) field. If the URL begins with https:// (instead of http://), the document comes from a secure server. This means your data cannot be read or deciphered by unauthorized individuals. You can tell whether you are truly connected to OCHIN MyChart by viewing the digital certificate. This certificate verifies the connection between OCHIN MyChart server’s public key and the server’s identification.

User names and passwords provide two layers of authentication and are stored in an encrypted database that is isolated from the Internet. As an OCHIN MyChart user, your role in maintaining the security of your medical information is to: (1) change your password on a regular basis, and (2) keep your login ID and password confidential.

Laboratory Tests - You may use this OCHIN MyChart to view certain information displayed from your medical records, including the results of certain laboratory tests. Your use of the OCHIN MyChart is considered to be a request by you to receive your lab test results online.

User Participation - Any personal information you submit via OCHIN MyChart is governed by your Provider’s notice of privacy practices and these Terms and Conditions. This includes information on your rights to see and receive copies of your personal health information. To deactivate your OCHIN MyChart account, please contact your Provider’s office. To the extent there is an inconsistency between these Terms and Conditions and your Provider’s notice of privacy practices, these Terms and Conditions shall govern. Please note that your access to OCHIN MyChart may be revoked at any time, and for any reason.

Disclaimer

OCHIN MYCHART AND ALL RELATED SERVICES ARE PROVIDED "AS IS," WITH ALL FAULTS, WITH NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE, ALL SITE-RELATED SERVICES, AND THIRD PARTY WEB SITES. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY PROVIDER OR OTHER AUTHORIZED REPRESENTATIVES SHALL CREATE A WARRANTY OF ANY KIND.

Limitation of Liability

PROVIDER AND ITS AFFILIATES, SUPPLIERS, BUSINESS ASSOCIATES (INCLUDING OCHIN) AND OTHER THIRD PARTIES ENABLING THE OCHIN MYCHART FUNCTIONALITY ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST DATA) ARISING OUT OF OR RELATING IN ANY WAY TO OCHIN MYCHART, CONTENT OR INFORMATION CONTAINED WITHIN OCHIN MYCHART, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE OCHIN MYCHART RELATED SERVICES IS TO STOP USING THE SERVICES. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THESE TERMS AND CONDITIONS ARE GOVERNED BY OREGON LAW WITHOUT REGARD TO ITS PRINCIPLES OF CONFLICTS OF LAW.